General Questions
What is Athlete Recovery Depot?
Athlete Recovery Depot is a premier online destination for recovery and fitness equipment, curated specifically to help athletes and fitness enthusiasts optimize their recovery and performance.
Why should I focus on recovery?
Recovery is a crucial part of any fitness routine. It helps prevent injuries, improves performance, and supports long-term muscle health, allowing you to reach your fitness goals more sustainably.
How do I choose the best recovery equipment for my needs?
Our team is here to help! You can contact us for recommendations based on your fitness level, training routine, and specific recovery needs.
Product Questions
What types of products do you offer?
We offer a wide range of recovery and fitness equipment, including compression boots, massage chairs, saunas, and more.
Are your products suitable for all fitness levels?
Yes! We provide options for everyone, from beginners to professional athletes. Each product includes details to help you choose the best fit for your level.
How do I know if a product is in stock?
All product pages indicate the current stock status. If a product is unavailable, you can sign up to be notified when it’s back in stock.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer’s warranty. Details can be found on the product page or by contacting our support team.
Can I use your recovery equipment if I have an injury?
Please consult with a medical professional before using any recovery equipment if you have an injury. Some products are designed to aid recovery, but professional guidance is always recommended.
Ordering and Payment
How do I place an order?
Simply add items to your cart, proceed to checkout, and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods as displayed during checkout.
Is my payment information secure?
Absolutely. We use encrypted payment processing to ensure all transactions are secure and your information is protected.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order is processed, changes may not be possible, but we’ll do our best to assist.
Can I apply a discount code after placing my order?
Unfortunately, discount codes cannot be applied to orders retroactively. Be sure to enter the code at checkout before completing your purchase.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders within the contiguous United States. For other locations, shipping rates may vary.
How long will my order take to arrive?
Shipping times vary based on your location and product availability. Most orders are delivered within 5-7 business days. Check the product page for specific details.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your delivery status.
Do you ship internationally?
Currently, we ship within the United States. If you’re interested in international shipping, please contact us to discuss options.
What if my order arrives damaged?
Please contact our support team immediately if your order arrives damaged. We’ll work with you to resolve the issue as quickly as possible.
What if my package is lost?
If your tracking shows that your package was lost or undelivered, please contact us, and we’ll work with the shipping carrier to locate your order.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy on most items. Please ensure the product is unused, in original packaging, and includes all accessories. Some exclusions may apply; please check our Return Policy for full details.
How do I initiate a return?
Contact our support team to begin the return process. We’ll provide instructions and a return shipping label if applicable.
Do I have to pay for return shipping?
In most cases, the customer is responsible for return shipping costs unless the item is defective or incorrect.
When will I receive my refund?
Refunds are typically processed within 7 business days after we receive and inspect the returned item.
Can I exchange my item?
Yes, exchanges are possible within 30 days of purchase for most items. Contact us for details and availability of replacements.
What if I received the wrong item?
We apologize for any errors. Please reach out to us, and we’ll make sure the correct item is shipped to you promptly.
Customer Support
How can I contact customer support?
You can reach us via email at support@athleterecoverydepot.com, phone (888)255-4020 or through our website’s contact form. Our team is available Monday to Friday, 9 AM to 5 PM EST.
Do you offer product recommendations?
Absolutely! If you’re unsure which product suits your needs, our support team is happy to help with personalized recommendations.
How do I stay updated on new products and offers?
Subscribe to our newsletter to receive updates on new arrivals, exclusive discounts, and expert recovery tips.
Can I leave a review?
Yes, we welcome feedback! After your purchase, you’ll receive an email invitation to leave a review and share your experience with others.
Where can I find user manuals or instructions for my product?
Manuals are typically included with your product. If you need additional help, our support team can provide digital copies or answer questions about usage.
Account and Privacy
Do I need an account to place an order?
No, you do not need an account to place an order.
Is my personal information secure?
Yes, we use strict security protocols to protect your information and do not share your details with third parties.
How do I unsubscribe from the newsletter?
You can unsubscribe at any time by clicking the “Unsubscribe” link in any newsletter email.
Product Care and Maintenance
How do I care for and clean my recovery equipment?
Specific care instructions are included with each product. For general cleaning, a damp cloth and mild soap are usually recommended.
How often should I clean my equipment?
Regular cleaning is recommended after each use to maintain hygiene and prolong the equipment’s lifespan.
Can I use my equipment outdoors?
Unless specifically stated as outdoor-safe, we recommend using equipment indoors to ensure durability.